Coastal Credit Union Music Park Frequently Asked Questions (FAQs)
Venue & Box Office Information
A complete listing of events can be found here.
Venue Phone number – (919)-831-6400
Venue Address- 3801 Rock Quarry Rd. Raleigh, NC 27610
The Box Office is only open on show days starting at 12pm!
If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.
Many shows attract very large crowds so to avoid traffic delays we advise that you arrive at your designated I-40 / I-440 exit no later than 1 and 1/2 to 2 hours prior to the start of the show.
From the West: Take I-40 East to Raleigh, Exit #300 - Rock Quarry Road.
From the South and East: Take I-95 North to I-40 West to Raleigh, Exit #303 - Jones Sausage Road.
From the North and East: Take US 64 West to Raleigh on to I-440 Inner Beltline (South), Exit #15 - Poole Road.
All main concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards. We are a cashless venue.
Coastal Credit Union Music Park at Walnut Creek offers a wide variety of concession options through the venue. This includes cheeseburgers, hot dogs, nachos, pizza, tacos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.
Concessions are located throughout the venue in each of the three plazas.
Restrooms are located outside of Gate 2, inside of the main gate, and at each of our East and West Plazas.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Guest Services station outside of the main gate and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Tickets & Entry
There are a total of three entrance gates to the facility. Gates 1 and 2 are available for use regardless of the ticket type. There is a Fast Lane at both Gates 1 and 2. You must have your Fast Lane pass to utilize this line. The VIP Club has a separate entry gate located at "E Lot" for season ticket holders only. If you purchased the VIP Club and are not a season ticket holder, please enter the venue at Gate 2.
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.
Coastal Credit Union Music Park at Walnut Creek does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (919)719-5521. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Will call tickets are available for pickup at the box office (located next to Lot C -there is directional signage towards the box office once you enter the venue through the main entrance). Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
VIP Club provides amenities to VIP patrons. There are private restrooms, a private bar, and select food and beverage options available to guests who purchase the VIP Club upgrade.
Please contact our Premium Seat Sales department at 919-719-5521 for further questions.
Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Merchandise will be available for all concerts at each of our Concert Gear booths located in West and East Plaza. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
Find Lawnie Pass info, including list of included and excluded shows, here.
Parking & Transportation
There are 9 lots adjacent to amphitheater. Premier parking (closer to the venue) and RV's and Oversized vehicle parking are available for purchase. Prices vary per event and can be purchased in advance on livenation.com. Parking will generally open 1 hour prior to gate time but check out social media channels on show day for accurate times.
Tailgating - There is a City of Raleigh open container ordinance that is in effect in all parking lots. This city ordinance specifically prohibits open containers of beer or wine. The state of North Carolina laws also restrict open consumption of liquor of any kind. Officers from the Raleigh Police Department, Wake County and State of North Carolina Alcohol Beverage Commissions regularly patrol parking lots.
Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged. Glass bottles are discouraged.
Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page or the venue's social media channels on show day as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned away and told to return when the parking lots open.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue.
Premier Parking:
Includes: A ticket for our Premier Parking lot includes a parking spot within close walking distance to the ticket gates and expedited exit after the show! Limited number of spaces. Premier Parking is located in "D Lot."
Reserved Premier Parking:
Includes: A guaranteed numbered parking space at the front of our Premier Parking lot - closest parking to the entrance points. Come early, come late - this Premier Parking spot is reserved for you for the entire event. Limited parking spaces. Autos only.
For most events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line that enters before general admission. Fast Lane entrances are located at both Gates 1 and 2.
Buses, limos, and town cars are considered oversized vehicles and will be charged oversized vehicle parking fee if they will remain on site during the event. Buses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event.
The venue will not issue refunds and bares no expense that will be incurred due to non-admittance. Raleigh Police Department will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event* Prices vary based on event and can be purchased in advance at livenation.com.
Motorcycles can park in "C Lot".
Bike racks are located along the fence beside the administration office. All bikes must be removed by the end of the event. Coastal Credit Union Music Park at Walnut Creek is not responsible for lost or stolen bicycles.
The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
A City of Raleigh open container ordinance is in effect in all parking lots. This city ordinance specifically prohibits open containers of beer or wine. The state of North Carolina laws also restrict open consumption of liquor of any kind. Officers from the Raleigh Police Department, Wake County and State of North Carolina Alcohol Beverage Commissions regularly patrol parking lots.
Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged. Glass bottles are discouraged.
If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Coastal Credit Union Music Park at Walnut Creek does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
Rideshare drivers must enter via the Rock Quarry entrance. Please alert your rideshare drivers to put their flashers on to alert our staff that they are dropping off/picking up.
Drop off - drivers are directed to remain in "Lane 5" and will drop off in front of "C Lot".
Pickup - follow "Lane 5" to "F Lot" and parking staff/signage will help direct.
Patrons - for pickup, follow the marked pathway from Gate 2 to the pickup point in "F Lot."
There are no means of public transportation on to our property. Please see the City of Raleigh transit webpage to view options available in the nearby area.
Allowed & Prohibited Items
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”)
- Cell phones
- Small blankets / beach towels
- Cameras - non-professional only, no detachable lenses
- Food - in a clear, 1-gallon ziplock bag
- Water - up to 1 gallon in a factory sealed or empty bottle (metal or plastic)
- Small battery operated handheld fans / neck fans, paper fans
*All items are subject to change at tour's request.
- Personal lawn chairs of any kind
- Weapons or sharp objects of any kind
- Umbrellas (of any size)
- Large blankets (small blankets are acceptable)
- Strollers
- Coolers
- Alcohol
- Glass Bottles
- Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
- GoPros
- Audio or Video Recorders
- iPads or tablets
- Pets (except service animals)
- Pen lights or pointer lights, laser Pointers
- Cans
- Illegal Drugs
- Picnic baskets
- Chains (ex. wallet chains)
- Selfie Sticks
- Fireworks
- "Other" recording devices
*All items are subject to change at tour's request.
To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Guests are permitted to bring in one water bottle of up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles and refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located in each of the three plazas.
YETI Hydration Stations
Refill your bottles and cups for free at the YETI water refill stations. Join YETI and Live Nation’s efforts to reduce waste and stay hydrated.
YETI Hydration Stations
Refill your bottles and cups for free at the YETI water refill stations. Join YETI and Live Nation’s efforts to reduce waste and stay hydrated.
Lawn chairs are available for rent for most shows. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on our upgrade page and select "Lawn Chair Rental." You may also rent a chair once you arrive at the venue on a first come, first served basis.
Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.
Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
Coastal Credit Union Music Park at Walnut Creek does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Amenities, Special & Accessibility Services
If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at (919)719-5521. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Evan Frazer | Director of Premium Sales & Service
Email: evanfrazer@livenation.com | Phone: 919-719-5521
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 weeks notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter, but appreciate as much notice as possible. We can be reached at (919)-831-6400.
Coastal Credit Union Music Park at Walnut Creek strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
If you need assistance while at an event, please alert any staff member wearing the bright yellow How May I Help You shirts! You can also visit the Upgrades Hut inside Gate 2.
First Aid is located in the West Plaza. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the West Plaza First Aid station and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
If you lose an item while you are at an event, please alert a supervisor or Guest Ambassador to assist!
You can also head HERE to view lost and found items after the show.
Coastal Credit Union Music Park at Walnut Creek participates in a venue wide recycling program. You will find recycling bins located throughout the venue. Please recycle where possible!
Policies & Safety
SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
In the event of an emergency while on site - Coastal Credit Union Music Park at Walnut Creek has trained paramedics to assist with any medical issues. First aid is located in our West Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up-to-date on any dangerous weather or potential crowd related issues. In some instances, fans may be asked to return to their vehicles for their safety.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Re-entry is not permitted at Coastal Credit Union Music Park at Walnut Creek. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Coastal Credit Union Music Park at Walnut Creek offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.
The North Carolina state law (G.S. 130a-496) prohibits smoking in “enclosed” areas. An area is enclosed if it has a roof or other overhead covering and permanent or temporary walls or side coverings.
Smoking and/or vaping is strictly prohibited in the seated areas.
Designated smoking areas are located in the plazas. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation!
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.