Accessibility

Coastal Credit Union Music Park at Walnut Creek strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit. Phone Number: (919) 831-6400. Our box office is open show day only, starting at 12PM. 

Arrival & Accessible Entrances:

All venue entrances are fully accessible. If you have a question or need assistance when at the venue, please see the Guest Services hub located inside of Gate 2. If you need assistance getting to Gate 2, please let our member services team know and they will provide assistance.

Restrooms:

Accessible restrooms are located in all plazas within the venue. Accessible restrooms are single user and first come, first served.  Full map of where restrooms are located here. 

Ticketing: 

What we have now: Tickets located in our accessible section can be purchased online at livenation.com. The box office is not equipped to take ticket orders over the phone. The box office at Coastal Credit Union Music Park at Walnut Creek is open on show days starting at 12 PM. 

Possible Example: Our accessible seating area can reach capacity early. Wheelchair and Companion Seating is located in sections 1, 3, 4, 5, 8 and 9 in designated rows. Sight and Hearing Impaired Patrons and Companion Seating are located in section 1 in designated rows. There is a ramp located to the right side of section 1 that connects to West Plaza and a ramp located to the left of Section 3 that connects to East Plaza. The lawn is accessible from the either side behind sections 4 and 9. 

To find tickets in the Accessible Seating Area of Coastal Credit Union Music Park at Walnut Creek, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.    

Accessible Parking:

Coastal Credit Union Music Park at Walnut Creek has accessible parking located in our ADA Parking lot in front of the Box Office. Disability placards/plates are required to use the marked accessible spaces. Let the parking staff know that you need accessible parking and they will direct you to this lot. This parking is first come, first served; please be advised that parking is limited. Full map of where accessible parking is located here. 

If you wish to drop off a member of your party, please alert parking staff who will direct you. 

Medication Needs and Medical Bags:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  Medical bags will be searched and tagged upon entering the venue.  

Dietary Needs:

Coastal Credit Union Music Park takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates. 

Service Animals: 

At Coastal Credit Union Music Park, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.  

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team. 

Sign Language Interpretation:

Coastal Credit Union Music Park at Walnut Creek offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please call (919) 831-6400 to make your request and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Assisted Listening Devices:

Assistive Listening Devices (ALDs) technology at Coastal Credit Union Music Park at Walnut Creek is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served. 

Coastal Credit Union Music Park at Walnut Creek has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.